PRIVACY POLICY
At Hucknall Torkard, accessible via hucknall-torkard.com, we prioritize your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.
Your trust is important to us, and we are dedicated to maintaining the highest standards of transparency and accountability with respect to your personal information.
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users and visitors of hucknall-torkard.com. Hucknall Torkard acts as the data controller for the personal data collected through this website and services. If you have questions about the processing of your data, please contact us at [email protected].
This policy governs all data transactions related to our website and associated services, including subscriptions, purchases, and customer support activities.
2. Categories of Data Processed
We process the following categories of personal data:
a) Usage Data
Includes browser type, IP address, time stamps, pages visited, referring URLs, and session durations. This enables us to optimize and secure our services.
b) Account Data
Includes full name, contact address, email address, and phone number. This data is provided during registration or contact interactions.
c) Profile Data
Includes your preferences, historical purchases, on-site behavior, and personalization settings.
d) Communication Data
Includes records of your inquiries, feedback, support tickets, and general correspondence with us.
e) Technical Data
Includes device identifiers, operating system, browser settings, screen resolution, and network details used to access hucknall-torkard.com.
f) Transaction Data
Includes payment details (processed through third-party processors), delivery addresses, and transaction records to fulfill purchases and legal obligations.
g) Preference Data
Includes your consent choices for marketing communications, expressed interests, and responses to outreach campaigns.
3. Legal Bases for Processing
We rely on the following lawful bases to process your personal data:
– Performance of a Contract: When necessary to fulfill a contract or provide requested services, such as processing orders or delivering information.
– Legitimate Interests: To analyze website traffic, improve user experiences, detect fraud, or maintain IT security.
– Consent: For sending marketing communications or using non-essential cookies.
– Legal Obligation: When required to comply with statutory requirements, such as tax or accounting regulations.
4. Your Rights
Under GDPR (for EU residents) and CCPA (for California residents), you are entitled to exercise the following rights:
– Right of Access: You may request details about the personal data we hold about you.
– Right to Rectification: You can request the correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of personal data when it is no longer necessary or where consent is withdrawn.
– Right to Restrict Processing: You can request temporary restriction of your data processing under certain conditions.
– Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format.
To exercise any of the above rights, please contact us at [email protected]. We may require identity verification prior to fulfilling your request.
5. Security Measures
We implement appropriate technical and organizational security measures, including:
– End-to-end encryption of sensitive communications and data transfers
– Controlled access based on least-privilege principles
– Regular staff training on data protection best practices
– Secure backup and disaster recovery protocols
– Continuous monitoring for unauthorized access or vulnerabilities
Despite our efforts, no transmission of data over the internet is entirely secure. We encourage users to take appropriate measures to protect their personal devices and logins.
6. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
– Standard Contractual Clauses approved by the European Commission
– Transfers to jurisdictions recognized for providing adequate levels of data protection
– Additional technical protections such as encryption and anonymization where applicable
7. Data Retention
We retain personal data for only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typical retention durations are as follows:
– Account and Transaction Data: up to 7 years (for tax/audit purposes)
– Communication and Support Data: up to 5 years
– Usage and Technical Data: up to 2 years
– Marketing Preference Data: retained until consent is withdrawn
– Cookie Data: durations vary by cookie type (see Cookie Policy below)
8. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on hucknall-torkard.com. Cookies are categorized as follows:
– Essential Cookies: Necessary for basic site functionality and security
– Functional Cookies: Remember your preferences and settings
– Analytics Cookies: Gather usage statistics to improve performance
– Performance Cookies: Monitor system performance and errors
Third-party tools such as Google Analytics may place cookies to help us understand user behavior. These providers are contractually bound to process data only per our instructions and in accordance with privacy laws.
9. Cookie Management and Compliance
When accessing hucknall-torkard.com from jurisdictions governed by GDPR and CCPA, you will be presented with a cookie banner that allows you to:
– Accept or reject non-essential cookies
– Customize cookie preferences
– Withdraw or modify consent at any time
Most browsers also allow you to manage cookie settings directly. Refusing certain cookies may impact the functionality and user experience of our website.
10. Special Protections for Children
Our website and services are not directed at, or intended for, children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.
Parents or guardians who believe their child has provided personal data without consent should contact us at [email protected].
11. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. Users will be notified of significant changes via notices on our website or by direct communication. Continued use of hucknall-torkard.com signifies your acceptance of the revised policy.
12. Contact
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:
Email: [email protected]
We are committed to resolving all privacy-related inquiries and exercising transparency in our practices.
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Hucknall Torkard is fully committed to compliance with applicable data protection laws and operating with integrity, fairness, and transparency. Please feel free to contact us with any privacy concerns at [email protected].